Privacy Policy

ACEEN (“we,” “our,” or “us”) is a global technology consulting firm providing integrated digital transformation services across Salesforce, Cybersecurity, Artificial Intelligence, and Enterprise Systems. Protecting the privacy, confidentiality, and security of personal information is an important part of how we operate. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with us—whether through our website, digital platforms, or during the delivery of our consulting services.

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

This includes information that identifies or relates to an identifiable individual, such as:

• Full name
• Email address
• Phone number
• Job title or company information
• Any information voluntarily provided through contact forms, consultation requests, or project inquiries

1.2 Business & Project Information

In the course of providing consulting services, we may collect:

• Organizational details
• System architecture information
• CRM, AI, cybersecurity, or IT environment details necessary to perform assessments or implementations
• Data provided for solution design, strategy, or analysis

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages viewed and time spent
• Cookies and tracking technologies (used to improve user experience and website functionality)

2. How We Use Your Information

ACEEN uses collected information to:

• Provide and improve our consulting services across Salesforce, Cybersecurity, AI, and Enterprise Systems
• Respond to inquiries, requests, or support needs
• Conduct assessments, design solutions, and execute digital transformation projects
• Personalize and enhance user experience on our website
• Improve our service offerings, methodologies, and strategic insights
• Maintain security and monitor for fraudulent or unauthorized activity
• Comply with legal, regulatory, or contractual obligations

We apply the principle of purpose limitation, meaning we only use your information for legitimate business purposes relevant to our engagement with you.

3. Legal Basis for Processing (For GDPR-Applicable Regions)

Where applicable, ACEEN may process personal information based on one or more of the following grounds:

• Contractual necessity: To deliver our consulting services
• Legitimate interest: To operate, improve, and secure our business
• Consent: For specific uses such as marketing communications
• Legal obligation: To comply with applicable laws or regulatory requirements

4. How We Share Information

We do not sell or rent personal information.

We may share information only with:

• Authorized ACEEN team members who require access to deliver services
• Trusted service providers or technology partners assisting with integrations, hosting, security, analytics, or project execution
• Regulatory authorities or law enforcement where required by law
• Clients, when working collaboratively on multi-stakeholder transformation initiatives (with appropriate agreements in place)

All third parties handling data on our behalf follow strict confidentiality and security obligations.

5. Data Security

As a consulting firm specializing in cybersecurity and enterprise systems, ACEEN places strong emphasis on securing client information.

We employ:

• Industry-standard technical and organizational safeguards
• Encryption (where applicable)
• Access controls and authorization restrictions
• Secure data transfer practices
• Continuous monitoring and risk mitigation measures

While no system is 100% secure, we work diligently to protect information from unauthorized access, loss, misuse, or alteration.

6. Data Retention

We retain personal and business information only for as long as necessary to:

• Fulfill the purposes described in this Policy
• Complete active projects
• Meet legal or contractual requirements
• Maintain proper business records

Once no longer needed, data is securely deleted or anonymized.

7. Your Rights (Where Applicable)

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Request corrections or updates
• Request deletion of your data
• Withdraw consent (where processing is based on consent)
• Object to certain processing activities
• Request data portability

To submit a rights request, please contact us using the details below.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve functionality
• Enhance navigation
• Analyze traffic patterns
• Personalize content

You can modify your browser settings to restrict or disable cookies if preferred.

9. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or policies of those sites. We encourage users to review the privacy policies of external sites before providing personal information.

10. International Data Transfers

ACEEN serves clients globally. As such, information may be transferred and stored in various locations where ACEEN operates or where our partners are based. We ensure that international transfers comply with applicable data protection laws and include appropriate safeguards.

11. Children’s Privacy

Our services are not intended for individuals under 16 years old. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

ACEEN may update this Privacy Policy periodically to reflect changes in:

• Laws and regulations
• Our service offerings
• Industry best practices
• Internal processes

Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:

ACEEN
Email: support@aceen.com
Phone: +1 (443) 678-9781
Website: www.aceen.com