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Agentforce

Salesforce’s Autonomous AI Agents

Salesforce continues to push the boundaries of intelligent automation, and Agentforce represents one of its most transformative innovations to date. As early adopters and AI solution architects, ACEEN helps organizations explore, design, and deploy Agentforce to create smarter workflows and elevate both customer and employee experiences.

  • Customer Self-Service
  • Employee Productivity
  • Process Automation

What Is Agentforce?

Agentforce is Salesforce’s proactive, autonomous AI platform designed to answer questions, execute actions, and streamline complex processes—essentially functioning as an always-on digital workforce. Powered by large language models and tightly integrated with your Salesforce data, Agentforce enables businesses to build AI “agents” that handle tasks ranging from responding to customer inquiries to performing multi-step workflows across Salesforce applications.

High-Impact Use Cases

ACEEN works closely with clients to identify where autonomous agents can deliver the highest value. Examples include:

An insurance provider can deploy an AI agent to automatically resolve routine policy questions on an Experience Cloud portal.

Service teams can rely on internal agents that surface relevant knowledge articles, draft responses, or update records based on natural-language prompts.

Agents can perform multi-step tasks—such as validating information, updating Salesforce objects, and initiating workflows—without human intervention.

How Agentforce Works

Using Agent Builder, ACEEN configures custom agents with the necessary business logic and connects them to internal data sources. Behind the scenes, the Atlas Reasoning Engine decomposes user requests into subtasks and determines the most effective sequence of actions—retrieving data, updating records, asking clarifying questions, or completing a workflow.

All of this is achieved through low-code configuration, allowing organizations to create sophisticated autonomous agents without extensive development effort.

Designing Safe and Effective AI Agents

Security, compliance, and accuracy are central to our approach. ACEEN ensures each agent:

  1. 👉 Operates within your organization’s access and permissions model
  2. 👉 Adheres to compliance rules and data-handling policies
  3. 👉 Is trained using relevant business knowledge, FAQs, and internal documentation
  4. 👉 Executes tasks reliably and with clear, auditable reasoning paths

Our consultants provide hands-on enablement so your teams understand how to manage, refine, and scale your autonomous agents.

Why ACEEN? 

ACEEN’s Salesforce Consulting goes beyond optimizing what already works. We help you embrace the future of intelligent automation with cutting-edge capabilities like Agentforce. The result: faster response times, improved service consistency, reduced manual workload, and a CRM environment ready to scale with the power of AI.

With Agentforce and ACEEN, your business can unlock true autonomous productivity—today and for the future.