Last Updated: 15th November, 2025

Welcome to ACEEN (“we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website, digital platforms, and any services, solutions, or consulting engagements we provide across Salesforce, Cybersecurity, Artificial Intelligence, and Enterprise Systems.

By accessing our website or engaging our services, you agree to comply with these Terms. If you do not agree, please discontinue use immediately.

1. About ACEEN

ACEEN is a global technology consulting firm delivering integrated solutions across CRM (Salesforce), Cybersecurity, AI, and Enterprise Systems. We provide strategic advisory, implementation, integration, optimization, and managed services to help organizations accelerate innovation and enhance operational success.

These Terms apply to all website visitors, prospective clients, existing clients, and users interacting with ACEEN platforms or services.

2. Use of Our Website and Content

2.1 Website Content

All content on this website—including text, designs, graphics, logos, publications, service descriptions, and downloadable materials—is the intellectual property of ACEEN or its licensors.

You may:

• View, download, or print content for personal, non-commercial use only.
  You may not:
• Copy, reproduce, modify, distribute, sell, or republish any site content without written permission.
• Use our brand name, trademarks, or materials for misleading, competitive, or unauthorized purposes.

2.2 Acceptable Use

You agree not to:

• Use the website for unlawful, abusive, or fraudulent activities
• Introduce malware, malicious code, or attempt to breach our security systems
• Interfere with website functionality or content integrity
• Engage in automated scraping or harvesting of data

Violation of these rules may result in restricted access and legal action.

3. Consulting Services

3.1 Scope of Services

ACEEN provides consulting across:

• Salesforce CRM solutions
• Cybersecurity strategy and defense
• AI and machine learning strategy, modeling, and implementation
• Enterprise system modernization, integration, and optimization

The scope, deliverables, fees, and timelines for each project are defined in a separate written agreement (Statement of Work, Contract, or Proposal).

3.2 Client Responsibilities

Clients agree to:

• Provide accurate information, data, and system access required to deliver services
• Make timely decisions and approvals
• Ensure internal stakeholder cooperation
• Use deliverables ethically, legally, and responsibly

Delays or incomplete inputs from the client may affect timelines or incur additional costs.

3.3 No Guaranteed Outcomes

While ACEEN strives for excellence and measurable outcomes, consulting involves various external factors. Therefore:

• We do not guarantee specific business results, financial gains, or performance outcomes.
• We deliver services based on best practices, expertise, and agreed methodology.

4. Fees, Billing & Payment

All consulting fees, expenses, and payment terms are outlined in the contract or proposal governing each engagement.

Clients agree to:

• Pay invoices within the specified payment period
• Cover additional costs arising from scope changes, expedited work, or client-induced delays

Late payments may result in service suspension and interest charges as permitted by law.

5. Confidentiality

ACEEN treats client information as confidential. Both ACEEN and the client agree to:

• Maintain confidentiality of proprietary, strategic, technical, or sensitive information
• Use disclosed information solely for the purpose of fulfilling the engagement
• Prevent unauthorized access or disclosure

This obligation continues after the termination of services.

Confidentiality exceptions apply when information is:

• Required by law
• Already public through no fault of either party
• Independently developed without using the other party’s confidential information

6. Data Protection & Security

As experts in cybersecurity, AI, and enterprise systems, ACEEN employs strong security measures to protect information collected or shared during engagements.

By using our services, you acknowledge that:

• No system can be fully immune from cyber threats
• ACEEN is not liable for security incidents beyond our reasonable control
• Certain implementations may rely on third-party platforms with their own security terms

See our Privacy Policy for full details on how we collect, use, and protect data.

7. Third-Party Technologies & Integrations

ACEEN often works with third-party platforms (e.g., Salesforce, cloud providers, AI tools).

You acknowledge that:

• ACEEN is not responsible for outages, defects, or failures caused by third-party systems
• Licensing costs, platform subscriptions, or third-party service fees are the client’s responsibility unless stated otherwise
• Third-party terms apply independently and may affect project design or outcomes

8. Intellectual Property Rights

8.1 Ownership

• ACEEN retains ownership of all methodologies, frameworks, tools, templates, code, or intellectual property created prior to or during a project unless explicitly transferred in writing.
• Clients receive a license to use deliverables for internal business purposes.

8.2 Client Data

• Clients retain ownership of their own data, documentation, business information, and system credentials.
• ACEEN will not use client data for marketing, training, or external purposes without consent.

9. Limitation of Liability

To the maximum extent permitted by law:

• ACEEN is not liable for indirect, incidental, consequential, or punitive damages
• Liability is limited to the total amount paid by the client for the specific project
• ACEEN is not responsible for:
  • Losses arising from use or misuse of deliverables
  • Third-party system failures
  • Security breaches caused by client-side weaknesses
  • Business decisions made based on recommendations

10. Indemnification

Clients agree to indemnify and hold ACEEN harmless from any claims, damages, losses, or expenses arising from:

• Misuse of our services or deliverables
• Breaches of these Terms
• Client-side security failures
• Unauthorized use of ACEEN’s intellectual property

11. Termination

Either party may terminate a service agreement by following the termination clause in the relevant contract or proposal.

Upon termination:

• The client must pay all outstanding fees and approved expenses
• ACEEN will return or delete client data in accordance with our Privacy Policy
• Licenses granted to the client may end unless otherwise stated

12. Website Availability

ACEEN strives to keep the website running smoothly, but we do not guarantee:

• Uninterrupted access
• Error-free operation
• Freedom from bugs, malware, or service interruptions

We may modify, suspend, or remove website features without prior notice.

13. Changes to These Terms

ACEEN may update these Terms occasionally. Any updates will be posted on this page with a revised date. Continued use of the website or services constitutes acceptance of updated Terms.

14. Contact Information

For questions or concerns about these Terms, please contact:

ACEEN LLC
Email: support@aceen.com
Phone: +1 (443) 678-9781
Website: www.aceen.com