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Salesforce Consulting
Our Salesforce Consulting Services help organizations maximize the value of the Salesforce ecosystem. As certified Salesforce experts and technical architects, we assist clients in implementing, customizing, and optimizing Salesforce’s cloud platforms to drive customer-centric growth.
- Accelerating Revenue Growth
- Transforming Customer Support
From core CRM functions in Sales and Service Cloud to industry solutions like Nonprofit and Education Cloud, we provide strategy, development, integration, and ongoing support.
Our Salesforce Offering
End-to-End Salesforce Consulting for Scalable Business Growth
Sales Cloud
Sales Cloud is Salesforce’s flagship CRM platform designed to accelerate the sales cycle and boost revenue. It provides tools for managing leads, accounts, opportunities, and sales pipelines all in one place.
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Service Cloud
Service Cloud is Salesforce’s customer service platform that helps companies deliver exceptional support across every channel. It enables customer support teams to track and resolve issues via email, live chat, phone, social media, WhatsApp, and more from a single console.
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Experience Cloud
Experience Cloud (formerly Community Cloud) enables organizations to create branded web portals for customers, partners, or employees to interact with the business online.
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Data Cloud (Salesforce CDP)
Salesforce Data Cloud (formerly known as Salesforce CDP and “Genie”) is a powerful platform for ingesting and unifying customer data from multiple sources in real time.
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CPQ (Configure, Price, Quote)
Salesforce CPQ is a sales tool that streamlines the configure-price-quote process, enabling sales teams to generate accurate, customized quotes quickly and efficiently.
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Nonprofit Cloud & NPSP
Salesforce Nonprofit Cloud is a set of solutions tailored for nonprofit and charitable organizations to manage their fundraising, programs, and stakeholder engagement on a unified platform.
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Education Cloud & EDA
For educational institutions, Salesforce offers Education Cloud with the Education Data Architecture (EDA) to manage the student and alumni lifecycle.
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Pardot (Marketing Cloud Account Engagement)
Pardot, now known as Marketing Cloud Account Engagement, is Salesforce’s B2B marketing automation solution. We provide consulting to set up and optimize Pardot so that marketing teams can nurture leads with personalized campaigns and track engagement until those leads are sales-ready.
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Salesforce Maps & Territory Planning
Salesforce Maps is a location intelligence tool that brings geospatial visualization and route optimization into Salesforce data, and Territory Planning is a related capability for defining and balancing sales territories.
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Salesforce Shield & Event Monitoring
For clients in highly regulated industries or those with stringent security requirements, we offer guidance on Salesforce Shield – a premium set of security and compliance features for Salesforce.
Read More Agentforce – Salesforce’s Autonomous AI Agents
One of Salesforce’s newest innovations is Agentforce, an AI platform for building and deploying autonomous agents within the Salesforce ecosystem.
Read MoreFrequently Asked Questions
ACEEN provides end-to-end Salesforce consulting, including implementation, customization, integration, and ongoing support across the entire Salesforce ecosystem. This includes core CRM platforms like Sales Cloud and Service Cloud, industry solutions such as Nonprofit Cloud and Education Cloud, advanced tools like Data Cloud, CPQ, Maps, Shield, and emerging AI innovations like Agentforce.
Sales Cloud centralizes lead, account, and opportunity management to improve sales visibility and productivity. ACEEN configures workflows, automations, email integrations, and AI-driven tools (like Einstein lead scoring) to accelerate the sales cycle, improve forecasting accuracy, and enable teams to close deals faster.
Yes. ACEEN implements Service Cloud to unify customer support across email, phone, chat, social media, WhatsApp, and other channels. We set up case management workflows, AI chatbots, self-service portals, and omnichannel routing to improve response times, agent productivity, and customer satisfaction.
ACEEN supports organizations across nonprofit, education, retail, B2B services, telecommunications, manufacturing, technology, and more. Whether you need donor management, admissions workflows, complex quoting, multi-channel support, or personalized marketing, our industry-specific Salesforce solutions deliver measurable results
ACEEN implements Salesforce Data Cloud to unify data from multiple sources into real-time 360° customer profiles, enabling better personalization in marketing, sales, and service. We also help organizations adopt Agentforce, Salesforce’s autonomous AI agent platform, to automate tasks, answer questions, and execute multi-step processes—boosting efficiency and scalability.
Yes. Through Experience Cloud, ACEEN builds branded, mobile-responsive portals for customers, partners, or employees. These portals support self-service, collaboration, knowledge access, ticket creation, deal registration, and more—fully integrated with your Salesforce data and workflows.
